Operations Hero - Maintenance Request

For today’s tech tip, we will focus on two items:

1. Logging In to Operations Hero
2. Creating a New Maintenance Request

Logging in to Operations Hero
Open a new tab to launch PawPoint.  

Click on the Operations Hero button.

Or follow this direct LINK.

If you are on your school device, you will automatically be logged in to Operations Hero.
If not, log in with your school email account and password.

Creating a New Maintenance Request
A new maintenance request should automatically open when you log in to Operations Hero.
If not, click on the New Request button near the top of the screen.

The New Request window will be displayed. This is similar to the SchoolDude process.

NOTE: Numbers correspond to the picture above.

1. Be sure this is set to maintenance.
2. The Category fields should be filled in. There are lots of options to choose from. Start typing to narrow down the category. ie: plumbing, lighting, electrical, etc.
3. Choose the appropriate building
4. Give some details for the maintenance crew to work off of. If it is a common area (ie: cafeteria) please include a contact person.
5. Provide the room number or location.
6. Files/Pictures are optional but can be included as needed.
7. Click Save Request to submit it to the maintenance department.

Originally posted by Carl Clements on the West Fork Technology Hub (2023-05-02).